Returns & Exchanges

At Koparo Clean, we want you to be completely satisfied with your sustainable cleaning essentials. If a product arrives damaged or isn't right for your home, our hassle-free returns policy ensures a seamless resolution within 15 days of delivery.

Return Process

• 1.
  Initiate Request

  Log into your account or visit our support portal to submit a return or exchange request using your order ID and email address.

• 2.
  Quality Inspection

  Ensure the items are unused, in their original packaging, and include all safety seals; our team will review the request within 24-48 hours.

• 3.
  Schedule Pickup

  Once approved, we will coordinate a complimentary reverse pickup from your doorstep through our trusted eco-friendly logistics partners.

• 4.
  Receive Refund

  After the product reaches our warehouse and passes quality checks, your refund will be processed to the original payment method within 5-7 business days.